Privacy policy
1. Information we collect
We collect information that you provide directly to us, such as when you create an account, make a purchase or contact us for support. This may include your name, email address, mailing address, phone number and payment information.
2. How we use your information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications where you have given us consent
3. Information sharing
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, as long as they keep that information confidential.
The Founder Bear waiting list and the contact form on this website are processed and stored for us by our website host, Netlify, Inc. We use what you send only to reply to you and to manage your Emotibear Club membership. We do not ask for any information about your child on these forms.
4. Data security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
5. Your rights
You have the right to access, update or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to this policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact us
If you have any questions about this privacy policy, please contact us through the Emotibears contact page.
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